Why organizations choose Hendon Group, Inc.
No one has ever been fired for making a Hendon Group, Inc. decision. Our goal is for our engagements to go so well that our client program sponsors and stakeholders are promoted. Everyone wins; our client’s strategic initiative stakeholders and our firm (re-engagements and referrals).
Organizations choose Hendon Group, Inc. for six key (6) reasons:
Program Leadership Expertise
We assist clients plan, execute and control the implementation of strategic initiatives through thought leadership, innovation and automation..delivering results and value. Our expertise allows program sponsors to spend less time on the initiatives we lead because we create solid work plans and resolve issues early. Our clients appreciate this.
High Client Satisfaction
Our professionalism, focus on delivering superior results, resolving issues quickly and protecting our clients intellectual property are key reasons our clients consistently score our firm high in client satisfaction. Our high client satisfaction is demonstrated through repeat business, engagement extensions and referrals. Our clients want this.
We believe if we take care of our clients, our clients will take care of us. This keeps us laser focused on: 1) Helping our clients achieve their program goals, objectives and stakeholder commitments; 2) Delivering on our commitments. We have delivered some client programs early and up to 25% under budget. Our clients love this.
Our clients view Hendon Group as a trusted advisor because we tell the truth in our communications. We give this “Straight Talk” at all levels of the organization…from the executive steering committee to the program team SME. This straight talk is also delivered through coaching and mentoring client team members. Our client sponsor’s desire this.
We believe program issues are like Accounts Receivable…they get worse with age. One of our strengths is resolving program issues quickly. The benefits are: initiatives are completed sooner, at lower cost and the sponsor spends less time on issue resolution (i.e., a short phone call versus hours of meetings). Our clients need this.
Cross Industry Expertise
We currently serve clients in the pharmaceutical, medical device manufacturing, property and casualty insurance, aerospace and defense, banking, digital media, legal and construction industries. Our cross industry expertise allows us lead programs from a broader perspective. Our clients prefer this.