There is an old saying, “If you take care of the mole hills, the mountains will take care of themselves.” Many program and project leaders go into crisis management mode unnecessarily. Reason – frequently the leadership team, program, or project manager is too busy fighting other program and/or project-related fires.
If this sounds like insanity, you are right. Program and project issues are like accounts receivable…they get worse with age. Address small issues promptly before they become big issues. You will find if you follow this tip, you will have more time to focus on ensuring your customer has a positive experience throughout the program/project life cycle.